In an unprecedented stride towards a more streamlined and customer-centric approach, the Electricity Company of Ghana Limited (ECG) is set to elevate its services by migrating key applications online.
Effective February 1, 2024, the application processes for new services, separate meters, and additional loads will exclusively take place through the user-friendly ECG Mobile App.
This transformative shift is not merely a technological upgrade but a cornerstone of ECG's commitment to digital innovation, aiming to provide customers with a service experience that is not only efficient but also devoid of unnecessary hassles.
The move aligns with ECG's broader digital transformational agenda, propelling them into a new era of customer service excellence.
In an official notice, ECG emphasizes the importance of accuracy and active participation from customers during the application process.
A crucial aspect of this transition is the reliance on accurate and active contact details, as all responses and communications regarding applications will be exclusively handled through the provided telephone numbers.
ECG recognizes the significance of maintaining open lines of communication and urges customers to furnish precise information during the application phase. This ensures that the transition to online services is not just a technological advancement but a user-friendly and engaging experience for every customer.
As ECG embraces this digital evolution, customers are encouraged to mark February 1 on their calendars, anticipating a more convenient and accessible way to engage with the company's services.
The future of electricity service applications is here, promising efficiency, convenience, and a hassle-free journey for every ECG customer.
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